FAQs

I have not received my order, what do I do?

All items are typically dispatched the next business day, once your payment has been confirmed. Items are sent via Australia Post or via our courier if this has been arranged privately. Australia Post provides the following Guidelines for the delivery of your order:

Sydney Metro: 1-3 working days 

Other NSW: 2-4 working days

Brisbane, Canberra, Melbourne and Adelaide Metro area: 2-4 working days

Other Capital & Regional areas: 3-7 working days

If your order has still not arrived after more than 1 Full working day after the end of the specified transit times, please notify us at: cindy@cindyg.com.au and quote your Invoice number and Full name for follow-up.


How do I know when you have shipped my order?

Once your order has been dispatched from our warehouse we will email you with a notification of dispatch.


What will delivery cost me?

We offer a flat rate delivery charge. You may order as many items as you like and will only pay the Flat rate.

Orders between the amount of $0 - $350 will cost $15 for shipping, $351 - $499 will cost $20 for shipping and orders over $500 will cost $25 for shipping.

If you wish to discuss the shipping costs further please contact us at: cindy@cindyg.com.au.


When will my order be shipped?

Your order will be shipped once your payment has been approved by our Finance Dept. Then, once your Parcel is dispatched, you will be notified via an email with your Delivery details.

Orders will typically be dispatched within 24 hours of your payment being approved.


How long does it take to confirm my payment?

It is our policy not to ship any items until payment is confirmed. Payments by Credit Cards or Direct Deposit may take up to 2-3 days to confirm.


Do your prices include GST?

We are an Australian Company and therefore all our items' prices include GST on sales to customers ordering from Australia. We will email a Tax Invoice to your nominated email address.


What Payment methods do you accept?

We offer a wide range of payment options because we understand that you may have a wide range of personal preferences and payment preferences. Please see below for payment methods availability:
We accept: Visa, Mastercard, PayPal and Direct Deposit.


Direct Deposit - How does it work?

You can instruct your bank through your online banking facility to transfer funds from your bank account to our bank account  (BSB: 082 187, ACCOUNT: 161 780 407)


Can I use PayPal even if I have never used it before?

Yes you can. Getting started with PayPal is very quick and easy. It only takes a few minutes to get setup and then you can purchase immediately through PayPal using your credit card.

To learn more about PayPal or sign up, click here.

With over 164 million accounts worldwide in 190 countries and more than 5 million accounts in Australia alone, PayPal is the easy and safer way to pay online. You can also link your credit/debit card and bank account to your PayPal account. PayPal allows you to transact online without sharing your financial information.


Why was my Credit Card declined?

Your credit card may have been declined due to the following reasons:

  1. Insufficient cleared Funds
  2. Your card has expired
  3. Incorrect CSC number preventing transaction completion. 
  4. We do not except Diners and American Express cards.